How can we help?
Get help with your account, farm setup, offline synchronisation, modules, billing or mobile access. Tell us what you were doing and which device you used so we can investigate quickly.
Contact FarmBase support
Email info@sweetphoenix.co.za. Support is provided by Sweet Phoenix Creations (Pty) Ltd, South Africa. Never email us your password, payment-card number, identity document or private farm records.
Before contacting us
- Check the sync indicator at the top of the app and reconnect if the device is offline.
- Close and reopen the affected screen, then use “Sync now” once a signal is available.
- Include the FarmBase account email, device type, app version, approximate time and the exact error message.
- For safety, keep unsynchronised field entries on the device until support confirms they are safely stored.
Account and password help
Use “Forgot your password?” on the sign-in screen to receive a secure FarmBase reset link. If an email does not arrive, check spam or junk before contacting support. Farm owners control invitations and roles for their own teams.
Billing help
FarmBase subscriptions purchased on the web are managed through the farm owner’s web billing area. Include the farm name and transaction reference when asking about a payment. Do not send card details by email.
Privacy and account deletion
You can request account deletion from Settings in the mobile app, or email info@sweetphoenix.co.za from the registered address. Read our Privacy Policy for access, correction and deletion rights.